What people say about us

  • "Peel Outlets has delivered a range of fantastic events in collaboration with Q20 Theatre across Gloucester Quays and the Lowry Outlet, Manchester. From Harry Potter to haunted houses, Alice in Wonderland to Willy Wonka and Frozen to fun-packed street theatre, we’ve found the service to be fantastic, with great suggestions of suitable performers and characters prior to events, professional and high quality entertainment on show days, and great after-show service. Heather and her team are always friendly, flexible and a joy to work with. Highly recommended!"

    Andrew Mitchell-Stead, Event Manager, Peel Outlets

  • "Working in partnership with Q20 has always been a pleasure and hassle free. Heather and the team offer a bespoke service that is flexible and effective with attention to detail, organisation and planning which inspires me with great confidence. Q20 provide a service that covers all aspects of Grotto Management, Customer Service and Experiential and I would highly recommend to any shopping centre looking for the best operator in the business who do deliver on their promises."

    Kylie Wilson, Marketing Manager, Livingston Outlet Shopping Centre

  • "This is an example of a service-provider listening ... it has never been done before, but Q20 have exceeded my expectations."

    Gavin Waller, Centre Manager, St. Nicholas Shopping Centre, Sutton

  • "[On Q20-supplied entertainment] Totally adorable, professional, captivating ... need I go on? They were a big hit! The [giveaway] wristbands went in a flash, we'll need double or even treble next year! Thank you for your help."

    Lyn Spencer, White Hot Communications

  • "It was fabulous! Everybody loved her and it went down really well. Thank you for organising everything your end!"

    [Third Party Client] via Margot Wilding, Daubney Agency

  • "I just wanted to say thank you for the characters yesterday, they were brilliant, incredibly entertaining and really engaged with the traders and the public."

    Khansa Tufail, Bradford Markets

  • "We have found Q20's event planning and delivery to be of an excellent standard, always punctual, professional and full of inspiring and engaging ideas"

    Ellie Penny, Marketing Manager, Hatfield Galleria